We do not accept a cancellation request after your order is confirmed.
No, unfortunately we do not hold all items.
Yes, Additional orders are possible before shipping, so please feel free to request.
Please contact us via live chat or email.
Please be sure to include your order number and your name.
All are welcome. Enjoy the music.
Unfortunately, we do not accept bank transfers.
All products are without tax.
Depending on the country, payment may be required upon arrival.
There is no Japanese consumption tax.
However, please pay according to the tax law of the country where you placed the order (the country where you receive the package).
Basically, I think that you will pay the delivery person when the package arrives.
No we can't, that's heavy illegally in Japan.
Yes, we ship all over the world. Please see the following page for a list of countries where shipping is possible and where it is not.
it around 3-7 business days.
We usually ship out on every Thursday and Friday.
we do ship out ASAP.
Due to the coronavirus, all shipping methods are experiencing delays.
We would appreciate your understanding.
In some countries, we have received the following reports
1.I used Express Air Mail, but it took over a month to arrive (I checked the tracking number and it hadn't moved from Tokyo for three weeks).
2.I used Standard Air Mail, but it took more than two months to arrive (I checked the tracking number, and it hadn't moved from Tokyo for a month).
3.I used Economy Sea Mail, but it took 4 months to arrive (I checked the tracking number, and it hadn't moved from Tokyo for 2 months).
We use Japan Post.
Return / Refund / Exchange
No, we do not refund 'Bend of corner on vinyl's jacket' also 'crack on CD's case'.
please read again our terms.
we really carefully with packaging parcel , we use lot of bubble pack and cupboard.
But unfortunately shipping carriers are always handle roughly with our parcel.
so we glad to understanding this situation.
no there aren't, we only running online shop.
Unfortunately we can not deal directly.
You can choose this delivery method for packages under 2kg.
it will take around 2-8 weeks
You can choose this delivery method for packages over 2.1kg.
it will take around 7days.